Review before authorization
Customers must verify the carrier, account identifier, payment amount, service fee, and complete total before authorizing a transaction. Carrier account payments and prepaid refills may become final and non-cancellable immediately after they are submitted, accepted, or posted.
Cancellation requests
If you need to cancel a transaction, call us immediately at (888) 769-3187. We can attempt a cancellation only if the transaction has not been completed and the applicable carrier, dealer platform, and payment processor permit it. A cancellation request does not guarantee that the transaction can be stopped.
Refund eligibility
Refunds or reversals are subject to the rules and technical capabilities of the applicable carrier, dealer platform, and payment processor. Service fees may be nonrefundable after the requested service has been performed, except where required by law or when a confirmed error was caused by Bright Cell Phone Bill.
Incorrect customer information
Payments submitted using an account number, phone number, carrier, or amount supplied incorrectly by the customer may not be recoverable. We will reasonably assist with an investigation but cannot promise a reversal.
Duplicate, failed, or unauthorized transactions
Contact us promptly if you believe a transaction was duplicated, failed after being charged, or was unauthorized. Keep your receipt and provide the information reasonably required to review the transaction. Suspected card misuse should also be reported to the card issuer.
Refund timing
If a refund is approved, the time needed for the credit to appear depends on the payment processor and card issuer. Any approved refund will generally be returned to the original payment method unless applicable rules require another method.